Features
Analytics Dashboard
Monitor every dispute, track every dollar, and spot every trend — all in one place. ChargeX gives you a complete visual reporting suite so you always know exactly where your chargeback program stands and what's driving your results.
Complete Dispute Visibility
ChargeX centralizes every chargeback, alert, and deflection event into a single real-time dashboard. From the moment a dispute is filed to the final decision, you have full visibility into status, evidence submitted, network timelines, and projected outcomes — no more hunting across processor portals or spreadsheets to understand your exposure.
Our reporting engine goes beyond raw counts. It surfaces the metrics that actually drive decisions: win rates by reason code and bank, recovery value over time, alert resolution rates by network, and processor ratio trends. Whether you're presenting to finance, optimizing your fraud stack, or investigating a spike, ChargeX gives you the data clarity to act with confidence.
Live Preview
Your Command Center
A real-time view of your entire dispute operation — stats, trends, and activity at a glance.
Total Disputes
247
Win Rate
74%
Recovered
$89,420
Pending
31
Disputes by Day
Reporting
Insights That Drive Action
Go beyond dashboards. ChargeX surfaces the patterns behind your disputes so you can fix root causes, not just symptoms.
Reason Code Analysis
Break down your disputes by card network reason code to see exactly where your losses are coming from. Identify which codes have the highest frequency, the lowest win rates, and the greatest revenue impact — then take targeted action to address each one strategically.
Issuing Bank Insights
Not all banks are equal. Our issuing bank report shows your win rate, average dispute value, and recovery performance broken down by individual bank — so you know exactly which institutions are accepting your evidence and which require a different approach.
Product Category Tracking
Map disputes back to your product catalog to identify which SKUs, categories, or fulfillment methods generate the most chargebacks. Use this data to fix the upstream issues — whether that's packaging, descriptions, delivery confirmation, or customer service touchpoints.
Trend Analysis
Track your chargeback volume, win rate, and recovery value over time with customizable date ranges and rolling averages. Spot seasonality, catch emerging spikes before they become processor violations, and demonstrate the ROI of your chargeback program to stakeholders.
Get Full Visibility Into Your Disputes
Connect your processor and start seeing the complete picture — every dispute, every trend, every dollar — from day one.