Our Story
About ChargeX Disputes
We're on a mission to make chargeback recovery accessible, transparent, and risk-free for every merchant.
Our Story
Built by Merchants, for Merchants
ChargeX Disputes was founded in 2023 by a team of payments veterans who had spent years watching merchants lose revenue to chargebacks they couldn't fight effectively. We experienced the frustration first-hand — opaque processes, expensive retainers, and zero accountability when results didn't materialize.
So we built something different. A platform rooted in a simple principle: we only win when you win. Our performance-based model aligns our incentives with yours, and our AI-powered tools give even the smallest merchants access to enterprise-grade dispute management.
Today, ChargeX protects thousands of merchants across every major payment processor, recovering millions in revenue every month — with complete transparency at every step.
Founded 2023
Payments veterans on a mission
Dispute Experts
Merchants Protected
Revenue Recovered
Our Team
The People Behind ChargeX
Alex Morgan
Chief Executive Officer
15 years in payments and fintech. Previously led dispute operations at a top-5 acquiring bank.
Jordan Lee
Chief Technology Officer
Machine learning engineer and former Stripe alum. Architect of our AI dispute engine.
Priya Sharma
VP of Operations
Built and scaled dispute teams handling $500M+ annually. Expert in Visa and Mastercard rules.
David Chen
Head of AI
PhD in NLP from Stanford. Leads development of our evidence-generation and response models.
Maria Santos
VP of Partnerships
Drives integrations with payment processors and platforms. Former BD lead at Adyen.
Ryan O'Brien
Customer Success
Ensures every merchant gets maximum value from the platform. Obsessed with chargeback win rates.
Our Values
What We Stand For
Transparency
No hidden fees, no opaque pricing, no surprises. You see exactly what we do, what we win, and what you pay — always.
Results-Driven
Our performance-based model means we're only incentivized to win. If we don't recover revenue for you, you don't owe us anything.
Merchant-First
Every feature, every integration, and every policy decision starts with one question: does this make life easier for merchants?
Innovation
The payments landscape is always evolving. We invest heavily in AI and automation so merchants are always ahead of the curve.
Join thousands
recovering revenue
Start your free trial today. No retainer. No risk. Only pay when we win.