Features
Pre-Dispute Alerts
Receive real-time warnings the moment a cardholder contacts their bank — before a chargeback is ever filed. ChargeX connects directly to Ethoca and Verifi networks to surface dispute signals early, giving you the window to resolve issues and refund up to 99% of chargebacks before they happen.
Real-Time Alert Networks
ChargeX is integrated with both Ethoca (Mastercard's pre-dispute alert network) and Verifi (Visa's Order Insight and CDRN programs). Together these networks cover the vast majority of card-not-present transactions globally, meaning we receive a signal for nearly every potential dispute the moment a cardholder picks up the phone to call their bank.
When an alert fires, our system immediately correlates it with your order data, evaluates your configured resolution rules, and either triggers an automatic refund or routes it to your manual review queue — all within the narrow resolution window provided by the network. The result is a seamless, fully automated safety net that keeps chargebacks off your account and your business running cleanly.
How It Works
Alert Resolution Flow
From the first signal to full resolution — automated, accurate, and faster than any manual process.
Dispute Initiated
Cardholder contacts their issuing bank to report an unfamiliar or unwanted charge.
Alert Triggered
Ethoca or Verifi sends a real-time alert to ChargeX, matched to your transaction data instantly.
Rules Evaluated
Your configured thresholds, order criteria, and routing logic are applied to determine the best resolution path.
Auto-Resolved
A refund is issued or the alert is escalated — before any formal chargeback reaches your processor.
Configuration
Built for Your Workflow
Granular controls give you exactly the level of automation you need — from fully hands-off to fully supervised.
Auto-Refund Thresholds
Set dollar amount and order-age thresholds to automatically issue refunds on qualifying alerts. Protect your ratio on low-value disputes without touching your team's queue. Customize by product category, customer segment, or processor.
Smart Routing
Alerts that fall outside your auto-refund rules are intelligently routed — to your support team, your fraud team, or directly into the representment pipeline. Define priority tiers and escalation paths so every alert lands in the right hands instantly.
Custom Evidence Templates
Pre-build evidence packages for your most common dispute reason codes. When an alert matches a known pattern, ChargeX automatically assembles the correct documentation so your team is always one click away from a winning response.
Manual Review Queue
High-value or high-risk alerts surface in a dedicated review interface with full transaction context, customer history, and recommended actions. Your team makes informed decisions fast — without leaving the ChargeX dashboard.
Coverage rate
Across Visa & Mastercard networks
Early warning window
Before chargebacks are filed
Accuracy rate
Correct alert identification
Start Catching Disputes in Real Time
Connect to Ethoca and Verifi through ChargeX in minutes and start receiving pre-dispute alerts before your first chargeback hits.